Refund policy

Every product sold is “made to order,” which means it is specifically manufactured just for you only after you have placed your order. Accordingly, we do not accept refunds, returns or exchanges for orders. We are also unable to make any changes or cancellations to orders after 24 hours from the moment the order is placed. If you believe you have made a mistake with your order, please contact us immediately at info@planetmemo.com.

Damages and issues
Returns and Refunds will not be accepted unless the item is damaged in transit. If damage please send us photos to info@planetmemo.com. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.